General Terms and Conditions with Customer Information

Table of Contents

1. Scope of application
2. Offers and Performance Descriptions
3. Ordering and conclusion of contract
4. Prices and shipping costs
5. Delivery, product availability
6. Payment modalities
7. Reservation of title
8. Warranty
9. Liability
10. Saving of the contract text
11. Jurisdiction, applicable law, contractual language

1. Scope of Application

1.1. For the business relationship between AlienTools GmbH, Plauener Str. 163-165, Geb. 2, Aufg. B, 2.OG, 13053 Berlin; +49 30 549 09787, info@alien-tools.com (hereinafter referred to as "Seller") and the Customer (hereinafter referred to as "Customer") shall be governed exclusively by the following General Terms and Conditions in their version valid at the time of the order.

1.2. You can contact our customer service for questions and complaints on weekdays from 9:00 AM to 6:00 PM by phone +49 30 549 09787 or by email at info@alien-tools.com.

1.3. Consumers within the meaning of these General Terms and Conditions are (i) any natural person who, at the time of signing the contract, is acting in the exercise of his commercial or independent professional activity (entrepreneur); or (ii) legal persons of public law or a public fund.

1.4. Deviating conditions of the customer are not recognized, unless the seller expressly admits their validity.

2. Offers and Performance Descriptions

2.1. The presentation of the products in the online shop is not a legally binding offer, but a solicitation of an order. Performance descriptions in catalogs as well as on the websites of the seller do not express an assurance or guarantee.

2.2. All offers are valid as long as stocks last, unless otherwise stated in the products. Errors and omissions are reserved.

3. Ordering and Conclusion of Contract

3.1. The customer can select products from the assortment of the seller without obligation and collect them via the [add to basket] button in a so-called shopping basket. Within the shopping basket the product selection can be changed (e.g., deleted). Afterwards, the customer can proceed to the end of the ordering process via the [Proceed to Checkout] button within the shop basket.

3.2. Via the [Confirm Order] button, the customer makes a binding request to purchase the goods in the shopping basket. Before sending the order, the customer can change and view the data at any time, return to the shopping cart using the browser function "back", or cancel the order process as a whole. Required fields are marked with an asterisk (*).

3.3. The seller then sends the customer an automatic acknowledgment of receipt by email in which the order of the customer is listed again. The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller dispatches the ordered product to the customer within 2 days or has confirmed to the customer within two days with a second email expressing order confirmation or delivery of the invoice.

3.4. If the seller allows a prepayment, the contract comes into effect with the provision of the bank data and payment request. If the payment has not been received by the seller within 10 calendar days after the order has been made, the seller is released from the contract with the consequence that the order is cancelled and the seller does not have any delivery obligation. The order is then cancelled for the buyer and seller without further consequences. The item will be reserved for 10 calendar days.

4. Prices and Shipping Costs

4.1. All prices stated on the website of the seller are without VAT.

4.2. In addition to the stated prices, the seller will charge shipping for the delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.

5. Delivery, Product Availability

5.1. If advance payment is agreed, the delivery will be made upon receipt of the invoice amount.

5.2. Should the delivery of the goods fail due to fault of the buyer despite three attempts to deliver the goods, the seller can withdraw from the contract. Any payments made will be reimbursed to the customer without delay.

5.3. If the ordered product is not available because the seller, without fault, is not supplied with this product by its supplier, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If a comparable product is not available or if the customer does not wish to receive a comparable product, the seller will immediately reimburse the customer for any consideration already provided.

5.4. Customers are informed of delivery times and delivery restrictions on a separate information page or within the respective product description.

6. Payment Modalities

6.1. The customer can choose from the available payment methods within the framework and prior to the completion of the order process. Customers will be informed about the available methods on a separate information page.

6.2. If the payment is possible by invoice, the payment has to be made within 30 days after receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.

6.3. If third parties are charged with payment processing (e.g., PayPal), they shall be subject to their General Terms and Conditions.

6.4. If the due date of the payment is determined according to the calendar, the customer is in default by neglecting this date. In this case, the customer shall pay the statutory interest on arrears.

6.5. The customer's obligation to pay interest on arrears does not preclude the seller from asserting further default damages.

6.6. The customer is only entitled to a refund if his counterclaims are legally established or recognized by the seller. The customer can only exercise a right of retention as long as the claims result from the same contractual relationship.

7. Reservation of Title

The delivered goods remain the property of the vendor until full payment has been received.

8. Warranty

8.1. The warranty is determined by law.

8.2. There is a guarantee for the goods supplied by the seller only if this has been expressly given. Customers are informed about the warranty conditions before the initiation of the ordering process.

9. Liability

9.1. The following exclusions and limitations of liability apply to the liability of the seller for damages without prejudice to the other legal requirements of any claim.

9.2. The seller is liable without limitation if the cause of the damage is based on intent or gross negligence.

9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations whose violation jeopardizes the attainment of the purpose of the contract or for the violation of obligations which fulfill the proper execution of the contract at all and which the customer regularly trusts. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those specified in the preceding sentences.

9.4. The above limitations of liability do not apply in the case of injury to life, body, or health, for a defect after assumption of a guarantee of the quality of the product, and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.

9.5. If the liability of the seller is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.

10. Saving of the Contract Text

10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of the browser in the last step of the order.

10.2. The seller also sends the customer an order confirmation with all order data to the email address specified. With the order confirmation, the customer also receives a copy of the general terms and conditions, including instructions for revocation and the notes on shipping costs as well as terms of delivery and payment. If you have registered in our shop, you can see your orders placed in your profile area. We also store the text of the contract but do not make it available on the Internet.

11. Final Provisions

11.1. Jurisdiction and place of performance shall be the place of business of the seller if the customer is a merchant, a legal person of public law, or a public special fund.

11.2. The contract language is German. This translation is provided for clarification, and if any text is incorrect or open to different interpretation, the German version is the valid one.

11.3. European Commission online dispute resolution platform (OS) for consumers: https://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in dispute settlement proceedings before a Consumer Arbitration Board.

Last revised: 2025-04-08