Privacy Policy — European Union (GDPR)
This Privacy Policy explains how AlienTools GmbH ("we", "us", "our") collects, uses, and shares personal data when you visit our website or purchase from our shop, in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and applicable national law.
1. Controller
AlienTools GmbH
Plauener Str. 163-165, Geb. 2, Aufg. B, 2.OG
13053 Berlin, Germany
Email: info@alien-tools.com
Phone: +49 30 549 09787
For full company details see our Imprint.
2. Categories of Personal Data Processed
- Identification & contact data: name, email address, billing and shipping address, telephone number, company name (where applicable).
- Order & payment data: products ordered, order amount, payment method, transaction reference (we do not store full card numbers).
- Account data: account credentials, order history, A.L.F. loyalty points balance.
- Communication data: emails and messages exchanged with customer service.
- Technical data: IP address, browser type, device type, operating system, referring URL, pages visited, timestamps.
- Marketing preferences: newsletter subscription status, communication preferences.
3. Purposes & Legal Bases
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Processing your order, payment, and shipment | Art. 6(1)(b) — performance of contract |
| Customer service & warranty handling | Art. 6(1)(b) — performance of contract |
| Compliance with tax, accounting, and commercial-law retention obligations | Art. 6(1)(c) — legal obligation |
| Account management and login | Art. 6(1)(b) |
| Newsletter and marketing communications | Art. 6(1)(a) — consent |
| Fraud prevention and IT security | Art. 6(1)(f) — legitimate interest |
| Anonymous web analytics | Art. 6(1)(a) — consent (cookie banner) |
4. Recipients & Transfers
We share personal data only as needed to fulfil the purposes above:
- Payment processors: Stripe, PayPal, and bank partners for payment processing.
- Logistics partners: DHL, UPS, FedEx, and Deutsche Post for shipping.
- IT service providers: hosting, email, customer service, analytics under data-processing agreements.
- Tax advisors and auditors under professional confidentiality.
- Authorities where required by law.
Transfers to recipients outside the EU/EEA are made on the basis of adequacy decisions, EU Standard Contractual Clauses, or other lawful transfer mechanisms.
5. Retention
We retain personal data only as long as necessary for the purposes described, or as required by tax, commercial, and product-liability law (typically 6–10 years for transactional records under German HGB and AO).
6. Your Rights (GDPR Art. 12–22)
- Right of access — confirmation of whether we process your data and a copy thereof.
- Right to rectification — correction of inaccurate data.
- Right to erasure ("right to be forgotten") — subject to retention obligations.
- Right to restriction of processing.
- Right to data portability in a structured, machine-readable format.
- Right to object to processing based on legitimate interests, including direct marketing.
- Right to withdraw consent at any time, without affecting the lawfulness of prior processing.
- Right to lodge a complaint with the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit) or your local supervisory authority.
Exercise your rights by emailing info@alien-tools.com.
7. Cookies and Web Analytics
For details on cookies and similar technologies, see our Cookie Policy.
8. Security
We use industry-standard technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
9. Updates
We may update this Privacy Policy from time to time. The current version is always available on this page.
Last revised: 2025-04-08